All of our payments are processed from a credit / debit card via Stripe, which is a secure online payment gateway. It is important that you keep your credit card details up-to-date to avoid downtime of your website.

We prefer not to do email, but will provide very basic POP3 / IMAP email for an absolute maximum of 5 email addresses. We don't offer support for that service, however.

We do recommend and offer configuration services for Google's Gsuite mail, which can be linked to your domain. This configuration is done for a fixed fee.

Your website will send email via a third party email service. This is done for security purposes to ensure your website emails don't impact your transactional email reputation.

Most definitely, yes! Once your site is completed and ready to go live, we will change your "DNS" records to point your domain to your new site. We will require access to your domain registrar account to complete this process.

Support is mostly done via email, chat and if needed, remote access to your computer.

No. Ours is a monthly subscription service. There are no contracts. You are free to cancel at any time.

If you cancel your service, you will no longer have access to our healthcare website. Your information and files will then also be deleted from our system. Once deleted, the files are unrecoverable.

You can cancel your subscription at any time via an option in your Account Information, which is available on your site Dashboard.

We can provide you with a backup of your text content only, excluding any images from our stock libraries, and not including the design components or underlying tools that power the website.